Plumbers in Stone Mountain, GA

Toilet Installation – With Retail Pickup (Toilet Cost Not Included):Professional installation or replacement of a customer-specified residential toilet. Chen Plumbing will retrieve the toilet from a local retailer (such as Home Depot or Lowe’s) based on the customer’s requested make and model. Please note: The cost of the toilet is not included in this service price and will be added to the final invoice at the retailer’s listed price. Installation: Includes removal of the existing toilet (if applicable) and installation of the new toilet on an existing standard flange and water supply connection. Chen Plumbing will install a new wax ring, closet bolts, toilet-to-floor hardware, and a new supply line if needed. The toilet will be tested for proper function and checked for leaks before completion. Chen Plumbing will responsibly remove and dispose of the old toilet unless the customer provides written instructions requesting that it be retained. Once removed and taken for disposal, the o

We called out by the customer due to a significantly increased water bill following a previous repair we had completed on their line after a thorough investigation. We confirmed that the prior repair we made was intact and not leaking. However, the customer reported that their water bill has spiked from about $30 a month to $200 suggesting a separate leak else around the system. We informed the customer of the situation and provided them with two options moving forward first to have a leak detection specialist which is the homeowners responsibility to arrange or second to consider a full line replacement needed the customer acknowledge the options will decide on the next steps at their convenience.

Customer stated that there was a leak under kitchen sink and also spray on dishwasher supply line. Stated to customer that drain under kitchen sink wasn’t installed properly. Recommended to customer to rework under kitchen sink and also install new service valve and water supply line for dishwasher. Customer agreed. Cut hole in back of cabinet underneath kitchen sink to access 2 inch kitchen drain line. Reworked and reconnected back under sink. Tested and no leaks were present at this time and everything was draining as it should. Shut water off to home and replace service valve for dishwasher and supply line. Turned water back on and tested, and no leaks were present at this time. Cleaned up work area.