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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1995 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 4, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Stone Mountain, GA, Decatur, GA, Duluth, GA and Norcross, GA.

Job Locations and Reviews

Review
I appreciate Chase's conscientious and thoroughness.
Clarice - Atlanta, GA 30345
Kitchen sink backed up upon arrival. Customer stated they noticed this morning the kitchen sink wasn’t draining properly. Informed customer we could attempt to clear the blockage using our cable. Gave customer estimate, customer approved estimate. Ran cable out 25 feet and cleared the blockage. Filled up both sides of the sink multiple times and it was no longer backing up. Informed customer the way the drain is currently done does not allow the sink to drain when both sides are filled up due to there being no vent. Left customer with estimate to rework the drain properly. Sink is draining properly and no leaks at departure
Kitchen sink backed up upon arrival. Customer stated they noticed this morning the kitchen sink wasn’t draining properly. Informed customer we could attempt to clear the blockage using our cable. Gave customer estimate, customer approved estimate. Ran cable out 25 feet and cleared the blockage. Filled up both sides of the sink multiple times and it was no longer backing up. Informed customer the way the drain is currently done does not allow the sink to drain when both sides are filled up due to there being no vent. Left customer with estimate to rework the drain properly. Sink is draining properly and no leaks at departure
Chase C.
Chase C. Checked in
Kitchen sink backed up upon arrival. Customer stated they noticed this morning the kitchen sink wasn’t draining properly. Informed customer we could attempt to clear the blockage using our cable. Gave customer estimate, customer approved estimate. Ran cable out 25 feet and cleared the blockage. Filled up both sides of the sink multiple times and it was no longer backing up. Informed customer the way the drain is currently done does not allow the sink to drain when both sides are filled up due to there being no vent. Left customer with estimate to rework the drain properly. Sink is draining properly and no leaks at departure
Atlanta, GA 30345
Review
Shane was knowledgeable, personable, explained the repairs thoroughly and was up front and honest. Highly recommend.
Robert LeCour - Atlanta, GA 30318
Response from Chen Plumbing:

Thank you, Robert! We're glad to hear that Shane provided you with knowledgeable and honest service. Your recommendation means a lot to us!

Review
Cody was as professional as they come -- clearly set expectations; open, clear, and continuous communication; highly accommodating; truly cared about the quality of his and his team's work; stayed late every night to make sure the project was at a suitable place before leaving; double-checked everything; confirmed my satisfaction with the work before departing. I can't say enough about how positive my experience was with Cody.
Randy Stearns - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Randy! We appreciate your kind words about Cody’s professionalism and dedication. It's great to hear that he made such a positive impact on your experience. Your satisfaction means a lot to us, and we truly appreciate you choosing Chen Plumbing and trusting us on this major project.

Review
Alex was very cordial and professional. I would definitely ask for him in the future.
keun J - Duluth, GA 30097
Response from Chen Plumbing:

Thank you, Keun! We're glad to hear you had a great experience with Alex. We appreciate your feedback and look forward to seeing you again!

Review
Ravi Chawda - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Ravi, for taking the time to leave a review. We appreciate your support!

Review
christian is amazing we are going to have him come back out again to work on some follow up item. Highly recommend him if you need a great plumber. Chen is a great company
Shella Chawda - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Shella! We're so glad to hear you had a great experience with Christian and appreciate your recommendation. Looking forward to seeing you again for your follow-up items!

Review
Braulio was prompt and quick with his repair! He also offered some additional services to help protect our pipes in the future and expressed zero pressure in committing to anything, and I did not feel pressured to accept. He finished the job within the time frame given and was very professional. Thanks for taking care of us during this frustrating time!
Christian Case - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Christian! We're glad to hear that Braulio provided prompt and professional service while also offering helpful options for the future. Your satisfaction means a lot to us, and we're here to support you anytime!

Review
Very appreciative to Tim and his coworker. Through doing a thorough inspection prior to completing what I expected to be a quick faucet replacement, they found my home pressure was almost twice what industry standard should. Because of his standard of checking everything in my house, I believe he saved my house from potention CPVC pipe burst in the future!
Julian Franklin - Snellville, GA 30078
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words and are glad to hear that Tim and his coworker could help by identifying the issue with your home pressure. Your safety and satisfaction are our top priorities!

Review
Logan was great - thank you
Justin Scott - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Justin! We're glad to hear that Logan made a positive impression. Your feedback means a lot to us!

Review
Highly Recommend. Pricing fair and transparent. Quality of work very high.
Julian Beckwith - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words about our fair pricing and quality of work. Your recommendation means a lot to us!

Review
The technician, Anthony did an excellent job yesterday resolving all the issues I was concerned about. So far, everything is holding up perfectly. I will continue monitoring the repair, but as of right now, it is an absolute 10/10. I wont hesitate to use Chen Plumbing again and will gladly recommend you to neighbors and family. Thanks again, Best Regards Roy
Roy James - Stone Mountain, GA 30088
Response from Chen Plumbing:

Thank you, Roy! We're glad to hear that Anthony was able to resolve your concerns and that everything is holding up well. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Review
Chen plumbing was great, very detailed and easy to work with!
Josh Peterson - Atlanta, GA 30342
Response from Chen Plumbing:

Thank you, Josh! We're glad to hear you found Chen Plumbing detailed and easy to work with. Your feedback means a lot to us!

Review
Tim Chen has been our family's plumber for more than 20 years. Thursday at 6:00pm we discovered a broken waterline & closed the street valve We called Chen after hours and left a message. By 6:15 we got a call back from Jenni and she booked us for the following morning. At 6:30 Tim called and said he didn't want us to go overnight without water and was on his way. He worked in the dark and by 9:00 our line was fixed and we had our water back! We HIGHLY recommend Chen Plumbing!
Kimberley Parker - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Kimberley! We appreciate your kind words and are glad to hear that Tim and Jenni were able to assist you promptly. Your recommendation means a lot to us!

Review
Chace does great work.
Paul Wagner - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Paul! We're glad to hear you appreciate Chace's work. Your support means a lot to us!

Review
Yishen Zhang - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Yishen, for your feedback! We appreciate your support.

Review
Kept updated from the time my appointment was made until technician arrived. Alex was on time, courteous and professional. Will definitely recommend Chen plumbing to family and friends. Great service from both customer service rep and technician.
Joe Wilson - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Joe! We appreciate your kind words about our team, especially Alex and our customer service. Your recommendation means a lot to us!

Areas We Serve